We have expanded Gruveo’s branding capabilities to let you set different branding images for each of your Gruveo handles. Here is how it works:
As an example, suppose that your sales team has the firstname.lastname@example.org link assigned, and then Mike Smith from Sales is also reachable via his personal link at email@example.com.
It makes sense to include your company logo in the default branding so that’s what will be shown when someone calls firstname.lastname@example.org:
You can then override the branding for Mike’s personal handle to show Mike’s photo instead of the company logo. That way, anyone calling email@example.com will see this:
Please see our Help Center for the details on how to set your default branding and then override it for individual handles. Happy branding!
We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.
Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!
The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.
Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:
If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.
We are super excited to be launching this new feature and can’t wait to hear your feedback!
We’re really honored to be a part of the “Reaching Rural” project with The South Carolina Victim Assistance Network to increase legal access to the rural community in South Carolina.
The South Carolina Victim Assistance Network is a non-profit that advocates for all crime victims and those who serve them to ensure they have the help and resources they need. We jumped on a call with Katie Coleman, an attorney at SCVAN to learn more about how they are using Gruveo to provide legal services to crime victims in South Carolina.
“It helps us increase legal access in a simple, safe, and effective way. We really love Gruveo and think it is a phenomenal product.”
- Katie Coleman, Attorney at SCVAN
Read the full case study here.
The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.
We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.
To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.
Queen City Immigration Law is a law firm in Charlotte, NC that focuses on immigration law in the United States. We jumped on a call with Dinh Tran, founding attorney at QCI Law, to learn about how his firm is using Gruveo to provide remote legal services outside of Charlotte, NC.
“The fact that our client does not have to download anything is why we love Gruveo.”
– Dinh, Founding Partner of QCI Law
Read the full case study here.