How Do Gruveo Links Work? - Gruveo

How Do Gruveo Links Work?

Gruveo lets you register any number of permanent links (for example, gruveo.com/@acme) that your customers can click to call you without creating an account or installing new apps. The voice, video or screen sharing call takes place right in the customer’s browser. Think of your Gruveo links as video-powered phone numbers.

What Happens When Someone Clicks My Gruveo Link?

When a caller clicks your Gruveo link, they end up on your Gruveo call page. Gruveo first asks the caller to allow access to their camera and microphone. If the caller grants the permission, they proceed to the call screen:

Clicking your link takes the caller to your Gruveo call screen.

When this happens, your browser (or the Gruveo app) will show a notification about an incoming Gruveo call. Click the notification to see the incoming call screen that lets you decline the call, or answer with voice or video. It’s that simple!

An incoming call screen in Firefox. Use the buttons to decline or answer the call.

How Can I Get My First Link?

You can try Gruveo for free for 45 days. To start your free trial and register your first permanent link, head over to our signup page and follow the instructions. See this article for details.

A permanent link – i.e. the text after gruveo.com/@ – may only contain numbers and Latin letters, optionally separated by a dot (.). For example:  gruveo.com/@acme.sales. We recommend keeping your links short to make them easier to post and give out to customers.

After you sign up for Gruveo, make sure to allow incoming call notifications on your device so you’ll always know when someone is trying to call you.

When a call comes in to your direct code, you can receive a browser notification to pick it up

You receive a ring alert anytime someone tries to contact you using your Gruveo link.

Where Can I Find My Permanent Links?

Once you have a Gruveo account, locating your Gruveo links is easy. Log into your account on the Gruveo website and check out the Set up a Call page. It will list all permanent links that are currently assigned to you. Click the copy button next to a link to copy it.

You can find all Gruveo links assigned to you on the Set up a Call page in your account dashboard.

To invite anyone to call you directly, just send them your permanent link. You may also share your link anywhere you think someone might want to use it to reach you, like on the contact page of your website or on your social media profiles.

Gruveo handle on a "Contact Us" page

Place your Gruveo link on your business website so that customers can get in touch with you instantly.

Can I Have Multiple Permanent Links on Gruveo?

Absolutely! Gruveo lets you add additional links, as well as allocate additional users for your team members. See here for details:

Using Your Gruveo Account on Multiple Devices

You can log into your Gruveo account on multiple devices, for example your computer and your phone. Note, however, that a Gruveo user can only have one ongoing call at any given moment. For this reason, we recommend that you create a separate account user for each member of your organization who will be using Gruveo.

in Getting Started
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