The past couple of months have been very busy for us at Gruveo. Our usage has increased significantly, and the feedback we have been receiving from new and existing users alike has been truly invaluable.
We have been working hard to address the biggest Gruveo pain points, and we are happy to announce the release of a new milestone that adds major improvements to the Gruveo web application. Here are some of the highlights.
Before the today's update, logging in to Gruveo brought you back to our homepage, from where you had to click your name and then "Settings" to get to the dashboard. Not anymore! You now get to your dashboard immediately after logging in.
You spoke, and we listened. With the two options for setting up a call on Gruveo (permanent links vs. call rooms), it can be hard to decide which one you should be using for your next conversation.
That's why we have added the new Set up a Call page to the dashboard. This page lays out your options in a clear and understandable manner, as well as lists all your permanent links and lets you generate a call room link with one click. No more confusion!
We used to recommend our browser extension as the easiest way to generate room links. Now you can create room links right in your dashboard from the "Set up a Call" page.
The new room link generator lets you create a random link, copy it to your clipboard as well as go to the call room. You can type in a custom link, too!
With the new "Set up a Call" page in place, we have removed the option to start a Gruveo call on our homepage by typing in the room name or the permanent link.
Accessing the call log and getting reports on the incoming Gruveo calls has been one of the past few months' most requested features.
The new Call Log page in the admin user's dashboard displays a log of all incoming calls across the Gruveo account. You can see the call date/time, link called, caller location, call status (missed/declined/answered), who answered the call, as well as call duration.
On top of that, the Call Log page lets you export the data for the selected date range to a CSV or Excel file.
The Incoming Calls Report page breaks down incoming call statistics per permanent link, with data such as total incoming calls, missed calls, declined calls, answered calls and total call duration.
For the customers interested in receiving their call statistics in real time, we have added the ability to post call information to a custom webhook at the end of each call. You can use this feature with e.g. Zapier webhooks to trigger actions for each incoming Gruveo call in your account.
The data posted to the webhook includes call date/time, link called, caller location, call status, who answered the call, call duration and more. On top of that, any custom GET parameters you add to a permanent Gruveo link (for example,
https://www.gruveo.com/@mybusiness?param1=123¶m2=456), will be reported in the webhook as well.
Please get in touch with us if you'd like to try the new webhook reporting feature.
As we're adding more features to the user dashboard, we decided to move a few critical items to the user drop-down menu. This is where you will now find the Profile and Billing links:
We hope you will find these new features useful. Our team remains committed to further improving Gruveo, so expect more new features soon!