Important Changes to Room Calls for Unregistered Users Starting February 13

Important Changes to Room Calls for Unregistered Users Starting February 13

Making video communications simple worldwide.
— Gruveo’s mission statement

We launched in 2013 with the mission to make video calling simple for everyone. Over the past 7 years, Gruveo has evolved into a business solution helping companies around the world serve their customers better with an enhanced video calling experience. In May last year, we announced our team management feature which enables our customers to manage their accounts event more efficiently.

In order to optimize our resources and continue providing the top service our customers have grown accustomed to, we’re making important changes to how unregistered users can use Gruveo starting on February 13.

What is changing?

Starting on February 13, all calls in Gruveo rooms will require a Gruveo subscriber (“call organizer”) to get connected. A room call will not get established until the call organizer joins. Any invited callers waiting for a connection will see a “Waiting for call organizer to join” message.

If the call organizer disconnects from a room call and doesn’t return, any invited callers will stay connected for another 10 minutes, after which the call will end.

Calls on direct Gruveo links will work as before.

Legacy free account removal

With the February 13 update, we will also be removing legacy free Gruveo accounts created before October 2017. If you want to keep your account and Gruveo handle, please contact us so we can help you migrate to a Gruveo subscription.

If you have any questions about the upcoming changes, please don’t hesitate to get in touch.