The past couple of months have been very busy for us at Gruveo. Our usage has increased significantly, and the feedback we have been receiving from new and existing users alike has been truly invaluable.
We have been working hard to address the biggest Gruveo pain points, and we are happy to announce the release of a new milestone that adds major improvements to the Gruveo web application. Here are some of the highlights.
Before the today’s update, logging in to Gruveo brought you back to our homepage, from where you had to click your name and then “Settings” to get to the dashboard. Not anymore! You now get to your dashboard immediately after logging in.
You spoke, and we listened. With the two options for setting up a call on Gruveo (permanent links vs. call rooms), it can be hard to decide which one you should be using for your next conversation.
That’s why we have added the new Set up a Call page to the dashboard. This page lays out your options in a clear and understandable manner, as well as lists all your permanent links and lets you generate a call room link with one click. No more confusion!
We used to recommend our browser extension as the easiest way to generate room links. Now you can create room links right in your dashboard from the “Set up a Call” page.
The new room link generator lets you create a random link, copy it to your clipboard as well as go to the call room. You can type in a custom link, too!
With the new “Set up a Call” page in place, we have removed the option to start a Gruveo call on our homepage by typing in the room name or the permanent link.
Accessing the call log and getting reports on the incoming Gruveo calls has been one of the past few months’ most requested features.
The new Call Log page in the admin user’s dashboard displays a log of all incoming calls across the Gruveo account. You can see the call date/time, link called, caller location, call status (missed/declined/answered), who answered the call, as well as call duration.
On top of that, the Call Log page lets you export the data for the selected date range to a CSV or Excel file.
The Incoming Calls Report page breaks down incoming call statistics per permanent link, with data such as total incoming calls, missed calls, declined calls, answered calls and total call duration.
For the customers interested in receiving their call statistics in real time, we have added the ability to post call information to a custom webhook at the end of each call. You can use this feature with e.g. Zapier webhooks to trigger actions for each incoming Gruveo call in your account.
The data posted to the webhook includes call date/time, link called, caller location, call status, who answered the call, call duration and more. On top of that, any custom GET parameters you add to a permanent Gruveo link (for example,
https://www.gruveo.com/@mybusiness?param1=123¶m2=456), will be reported in the webhook as well.
Please get in touch with us if you’d like to try the new webhook reporting feature.
As we’re adding more features to the user dashboard, we decided to move a few critical items to the user drop-down menu. This is where you will now find the Profile and Billing links:
We hope you will find these new features useful. Our team remains committed to further improving Gruveo, so expect more new features soon!
We have recently rolled out a series of exciting improvements to call recording functionality. Gruveo now lets you have your recordings saved to Dropbox or Google Drive, as well as automatically start the recording for each call.
In addition to storing of up to 5 GB of recordings in your Gruveo account, you now have the option to save any recordings you make to Dropbox or Google Drive. To switch the storage for your recordings, do the following:
The new storage option will apply to any subsequent call recordings you make.
It’s now easy to have your Gruveo calls recorded by default, too. To enable automatic recording, go to your Call Recordings page, check the checkbox next to “Automatically start recording for each call” and then “Save changes”. From now on, call recording will be automatically started for each of your Gruveo conversations. You will still have the option to turn off the recording during the call.
We are happy to be releasing these new call recording features, and we look forward to you putting them to some good use in your business! Head to our Help Center to learn more.
We have expanded Gruveo’s branding capabilities to let you set different branding images for each of your Gruveo handles. Here is how it works:
As an example, suppose that your sales team has the email@example.com link assigned, and then Mike Smith from Sales is also reachable via his personal link at firstname.lastname@example.org.
It makes sense to include your company logo in the default branding so that’s what will be shown when someone calls email@example.com:
You can then override the branding for Mike’s personal handle to show Mike’s photo instead of the company logo. That way, anyone calling firstname.lastname@example.org will see this:
Please see our Help Center for the details on how to set your default branding and then override it for individual handles. Happy branding!
We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.
Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!
The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.
Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:
If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.
We are super excited to be launching this new feature and can’t wait to hear your feedback!
At Gruveo, we’re always listening to our customers to build features that they need to succeed in this modern age of seamless video conferencing. Today we are excited to announce a new pricing plan and feature update – team management which enables our customers to manage their accounts more effectively.
Once you sign up for a Gruveo account (identified by the email entered during registration), you will automatically become the account admin. By default, there will be two types of users: admins and non-admins.
Admin users will have the following additional privileges:
Previously, you would need to create a new Gruveo account for yourself even if your team member is already a Gruveo user. Now, you can easily assign links and allocate users to every member in your team to centralize billing. For example, as the CPO of esurance, you can now allocate the Gruveo link https://email@example.com and assign it to each of your sales reps under one account. Gruveo makes it easier than ever to seamlessly support modern video experiences and software demonstrations!
When you go to the users settings page, you can see table of the account users with the following information:
To invite a user, all you need to do is enter the name and email address. Your team member will then receive an email from Gruveo with a signup link. Once the user clicks on the link, the user will be able to complete the signup process by creating their account password.
With this new update, we decided to make changes to our pricing plan so that you can choose the right plan for your business. Effective immediately, we will be offering a flexible subscription which you can add or remove Gruveo links in your account at any time. Our plan starts at $29/month and scales accordingly. Start your free 14-day trial now.
Check out our new pricing plan here.
If you are an existing Gruveo customer and would like to get access to the team management functionality, please get in touch with us.
* A Gruveo link is a shareable link that lets you easily invite others to video call you. Your callers don’t need to download or sign up for an account. You can add or remove Gruveo links in your account any time.
Up till now, Gruveo has supported a single layout for call recordings where the active speaker’s picture was automatically maximized to occupy most of the screen space. This has worked for a lot of our customers, but some were missing an option to have all call participants shown in pictures of about the same size, without the switching.
We are happy to announce that Gruveo now offers the option to use the “tiled” layout for call recordings that tiles the participant images on the screen. The new layout is available to all Gruveo users immediately. Check out the images below to compare the two layouts:
To use the tiled layout for your call recordings, go to your Call Recordings page, choose “Tiled” for the layout and click “Save Changes”. The new layout will apply to any subsequent call recordings you make. Please see our Help Center for details.
The tiled recording layout is available to the Gruveo Embed API users via the new optional
layout parameter to the
embed.toggleRecording() method. To set the layout of the recording, pass
maximized (default) or
tiled in the
Support for setting the recording layout in the Gruveo SDKs for iOS and Android is underway and will be released soon.
Gruveo developers, rejoice! The Gruveo Embed API now supports outgoing screen sharing in Chrome and Firefox on desktop. In Chrome, the user will be prompted to install the Gruveo Screen Sharing extension when turning on the screen sharing for the first time. In Firefox, no extension installation is necessary.
To provide access to this new functionality, we have added the new
screenSharingAvailability event to the API, as well as extended the existing
embed.toggleVideo() method and the
The screen sharing feature is available to all Embed API users immediately. Like before, displaying incoming screen sharing streams is available on all platforms supported by the Embed API.
If you use Gruveo often (we hope you do!), you probably want to be alerted of any incoming calls even while you are on a call with someone else. Additionally, you should be able to add new callers right to the ongoing call, without having to use a room for such impromptu group conversations. Well, starting today, you can do both.
Whenever you have an ongoing Gruveo conversation and a new call on your Gruveo link comes in, you will now get an alert like the one shown below.
The alert will give you two options:
You can also hang up your ongoing call, in which case you will be taken to the incoming call screen for the caller who’s trying to reach you.
The call notification feature provides a new easy way to create group calls on Gruveo. Instead of organizing your group call in a call room, or sharing the one-time join URL for an ongoing call on your Gruveo link, do the following:
It’s really that simple!
The new call notification feature is currently available in the Gruveo web app on www.gruveo.com. We are working on bringing it to our Android and iOS apps, too. Meanwhile, here’s to even fewer missed calls and a new easy way to create group conversations on Gruveo!