Blog - Gruveo

New in Gruveo: Call Log, Dashboard by Default and Other Major Improvements

The past couple of months have been very busy for us at Gruveo. Our usage has increased significantly, and the feedback we have been receiving from new and existing users alike has been truly invaluable.

We have been working hard to address the biggest Gruveo pain points, and we are happy to announce the release of a new milestone that adds major improvements to the Gruveo web application. Here are some of the highlights.

Dashboard by Default

Before the today’s update, logging in to Gruveo brought you back to our homepage, from where you had to click your name and then “Settings” to get to the dashboard. Not anymore! You now get to your dashboard immediately after logging in.

The New “Set up a Call” Page

You spoke, and we listened. With the two options for setting up a call on Gruveo (permanent links vs. call rooms), it can be hard to decide which one you should be using for your next conversation.

That’s why we have added the new Set up a Call page to the dashboard. This page lays out your options in a clear and understandable manner, as well as lists all your permanent links and lets you generate a call room link with one click. No more confusion!

The new Set up a Call page clearly lays out the options for setting up your next Gruveo call.

Create Room Links Right in Your Dashboard

We used to recommend our browser extension as the easiest way to generate room links. Now you can create room links right in your dashboard from the “Set up a Call” page.

The new room link generator lets you create a random link, copy it to your clipboard as well as go to the call room. You can type in a custom link, too!

Goodbye, the Dialer on the Homepage

With the new “Set up a Call” page in place, we have removed the option to start a Gruveo call on our homepage by typing in the room name or the permanent link.

Call Log and Incoming Calls Report

Accessing the call log and getting reports on the incoming Gruveo calls has been one of the past few months’ most requested features.

The new Call Log page in the admin user’s dashboard displays a log of all incoming calls across the Gruveo account. You can see the call date/time, link called, caller location, call status (missed/declined/answered), who answered the call, as well as call duration.

On top of that, the Call Log page lets you export the data for the selected date range to a CSV or Excel file.

The new Call Log page gives the admin a history of all incoming calls for the Gruveo account.

The Incoming Calls Report page breaks down incoming call statistics per permanent link, with data such as total incoming calls, missed calls, declined calls, answered calls and total call duration.

Incoming Calls Report breaks down incoming call vitals per each permanent link.

Call Reporting via Webhooks and Custom Call Tracking (Experimental)

For the customers interested in receiving their call statistics in real time, we have added the ability to post call information to a custom webhook at the end of each call. You can use this feature with e.g. Zapier webhooks to trigger actions for each incoming Gruveo call in your account.

The data posted to the webhook includes call date/time, link called, caller location, call status, who answered the call, call duration and more. On top of that, any custom GET parameters you add to a permanent Gruveo link (for example, https://www.gruveo.com/@mybusiness?param1=123&param2=456), will be reported in the webhook as well.

Please get in touch with us if you’d like to try the new webhook reporting feature.

Profile and Billing Moved to Drop-Down Menu

As we’re adding more features to the user dashboard, we decided to move a few critical items to the user drop-down menu. This is where you will now find the Profile and Billing links:

Profile and Billing are now in the user drop-down menu.

More to Come

We hope you will find these new features useful. Our team remains committed to further improving Gruveo, so expect more new features soon!

Gruveo’s COVID-19 Response

Gruveo's response to COVID-19

As the COVID-19 pandemic continues to unfold throughout the world, we feel it’s our responsibility to get Gruveo’s one-click video conferencing into the hands of the people who need it most.

To that end, we are introducing the following measures, effective immediately:

  1. The Gruveo free trial has been temporarily extended to 45 days for all new subscribers. This means that you can now use Gruveo in your organization completely free for 45 days.
  2. We are now offering a 20% recurring discount to all non-profits on a permanent basis. If you are a non-profit organization, please reach out and we will activate the discount for your account.

Remember to say safe and follow WHO’s guidance on protecting yourself and others.

Exciting Improvements to Call Recording

We have recently rolled out a series of exciting improvements to call recording functionality. Gruveo now lets you have your recordings saved to Dropbox or Google Drive, as well as automatically start the recording for each call.

Dropbox and Google Drive Support

In addition to storing of up to 5 GB of recordings in your Gruveo account, you now have the option to save any recordings you make to Dropbox or Google Drive. To switch the storage for your recordings, do the following:

  1. Go to the Call Recordings page in your Gruveo account
  2. Choose the desired storage option in the “Storage” drop-down box
  3. Follow the instructions to connect your Dropbox or Google Drive account
  4. Click “Save changes”.

The new storage option will apply to any subsequent call recordings you make.

Gruveo now lets you have your recordings saved to Dropbox or Google Drive.

Automatic Call Recording

It’s now easy to have your Gruveo calls recorded by default, too. To enable automatic recording, go to your Call Recordings page, check the checkbox next to “Automatically start recording for each call” and then “Save changes”. From now on, call recording will be automatically started for each of your Gruveo conversations. You will still have the option to turn off the recording during the call.

We are happy to be releasing these new call recording features, and we look forward to you putting them to some good use in your business! Head to our Help Center to learn more.

Important Changes to Room Calls for Unregistered Users Starting February 13

Making video communications simple worldwide.
— Gruveo’s mission statement

We launched in 2013 with the mission to make video calling simple for everyone. Over the past 7 years, Gruveo has evolved into a business solution helping companies around the world serve their customers better with an enhanced video calling experience. In May last year, we announced our team management feature which enables our customers to manage their accounts event more efficiently.

In order to optimize our resources and continue providing the top service our customers have grown accustomed to, we’re making important changes to how unregistered users can use Gruveo starting on February 13.

What is changing?

Starting on February 13, all calls in Gruveo rooms will require a Gruveo subscriber (“call organizer”) to get connected. A room call will not get established until the call organizer joins. Any invited callers waiting for a connection will see a “Waiting for call organizer to join” message.

If the call organizer disconnects from a room call and doesn’t return, any invited callers will stay connected for another 10 minutes, after which the call will end.

Calls on direct Gruveo links will work as before.

Legacy free account removal

With the February 13 update, we will also be removing legacy free Gruveo accounts created before October 2017. If you want to keep your account and Gruveo handle, please contact us so we can help you migrate to a Gruveo subscription.

If you have any questions about the upcoming changes, please don’t hesitate to get in touch.

New Feature: Per-Handle Branding

We have expanded Gruveo’s branding capabilities to let you set different branding images for each of your Gruveo handles. Here is how it works:

  1. You specify the default branding that applies to all of your handles by default.
  2. You then override the branding images for handles as necessary.

As an example, suppose that your sales team has the gruveo.com/@acme.sales link assigned, and then Mike Smith from Sales is also reachable via his personal link at gruveo.com/@acme.smith.

It makes sense to include your company logo in the default branding so that’s what will be shown when someone calls gruveo.com/@acme.sales:

Default branding is shown to callers on gruveo.com/@acme.sales.

You can then override the branding for Mike’s personal handle to show Mike’s photo instead of the company logo. That way, anyone calling gruveo.com/@acme.smith will see this:

Mike’s photo overrides the default logo on a call on gruveo.com/@acme.smith.

Please see our Help Center for the details on how to set your default branding and then override it for individual handles. Happy branding!

Announcing Call Queueing

We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.

What Is Call Queueing?

Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!

Customers calling your Gruveo link are now placed in a queue to wait until the next representative becomes available.

The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.

Do I Need to Enable Call Queueing in My Account?

Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:

  1. Log into your account on www.gruveo.com
  2. Click your name in the upper right corner, then Settings
  3. Check if there is the “Users” item in the menu to the left. If it is, then your account is team-enabled and call queueing will work for you.

If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.

We are super excited to be launching this new feature and can’t wait to hear your feedback!

Case Study: Increasing Legal Access to Rural Communities in South Carolina with Gruveo

We’re really honored to be a part of the “Reaching Rural” project with The South Carolina Victim Assistance Network to increase legal access to the rural community in South Carolina.

The South Carolina Victim Assistance Network is a non-profit that advocates for all crime victims and those who serve them to ensure they have the help and resources they need. We jumped on a call with Katie Coleman, an attorney at SCVAN to learn more about how they are using Gruveo to provide legal services to crime victims in South Carolina.

“It helps us increase legal access in a simple, safe, and effective way. We really love Gruveo and think it is a phenomenal product.”

​- Katie Coleman, Attorney at SCVAN

Read the full case study here.

A Gruveo Guide: Video Conferencing Made Simple for the Modern Era – Free Download

The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.

We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.

To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.



Case Study: Modernizing Legal Services Remotely with QCI Law

Queen City Immigration Law is a law firm in Charlotte, NC that focuses on immigration law in the United States. We jumped on a call with Dinh Tran, founding attorney at QCI Law, to learn about how his firm is using Gruveo to provide remote legal services outside of Charlotte, NC.

“The fact that our client does not have to download anything is why we love Gruveo.”
– Dinh, Founding Partner of QCI Law

Read the full case study here.

Case Study: Providing a Video Chat Service for Students with Gruveo

italy-made-easy-gruveo

Italy Made Easy specializes in teaching English speakers to learn, practice and master the Italian language. We jumped on a call with Manu, founder of Italy Made Easy, to learn how using Gruveo has enabled Italy Made Easy to expand its service offerings to deliver lessons to their students.

“Our students can jump on a call with Gruveo immediately and start their video sessions with us.”
– Manu, Founder of Italy Made Easy

Read the full case study here.

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