Gruveo works on the following devices and platforms:
Third-party browsers on iOS have to use Apple’s browser engine which does not currently support the WebRTC technology required for Gruveo to work. However, you can make Gruveo calls on iOS with our native app. Click here to give it a spin!
An anonymous code allows anyone to make a free Gruveo call without having to create an account. As long as two people enter the same anonymous code on Gruveo, e.g. “banana13”, they get automatically connected to each other.
A direct code begins with @ and belongs to a specific user, e.g. @hello. Direct codes work like phone numbers: The code owner receives a ring every time someone enters their code on Gruveo. You don’t need to create a Gruveo account to call a direct code, and that makes direct codes a perfect solution for making yourself easily available to your clients, customers, or friends. Click here for more info on direct codes.
Gruveo is a one-on-one video calling service. After a call between two parties has been established, nobody else can join that call. A third person who connects under the same anonymous code will get a “busy code” message and will have to try again later or choose a different code to connect.
We are working on making group calls possible in the near future. Meanwhile, all Gruveo calls are limited to two participants.
Yes. First, all calls on Gruveo are encrypted end to end with industry-standard encryption. Second, wherever possible, Gruveo calls are established using decentralized, peer-to-peer technology where audio and video flow directly between the users’ devices. (Text messages are relayed via our secure servers.) And third, once a call between two parties has been established, no other party can connect to it, even if they enter the same code.
Gruveo Pro is our premium subscription that offers extra features for business and power users. Click here to check what’s included.
Absolutely! Screen sharing is available to all call participants if at least one of them is a Pro.
No, Pro users can share their screen in all direct and anonymous code calls provided they are logged in to Gruveo.
Outgoing screen sharing, i.e. sharing of your device’s screen, is currently supported in Chrome and Firefox on Windows, Linux and macOS. In both browsers, you will be prompted to install a small and non-intrusive browser add-on to enable screen sharing in Gruveo. This installation needs to be done only once.
Incoming screen sharing, i.e. receiving of the screen sharing image, works across all of the Gruveo’s supported platforms without any additional steps.
As a Pro user, you can set two types of branding images for your account:
Gruveo Pro users get access to the following information about callers on their direct code:
Please log in to Gruveo at www.gruveo.com, go to Settings and check if your email address is correct. If it is, please click “Resend confirmation” to have the confirmation link resent to you. If your email is incorrect, please click “Change Email” and change it to the correct one. You may also want to check your spam folder.
We don’t support account removal at this point. You can still use Gruveo anonymously, so just log out of Gruveo on all your devices and forget you’ve ever had an account.
Ensuring that you have call notifications enabled goes a long way towards preventing missed calls on your direct Gruveo code. Click here for the details on how to make sure that the notifications are on.
You don’t! You can close the Gruveo app on your iOS or Android device while waiting for the other party. If they join back within 30 minutes, you will receive a notification. Simply tap that notification to begin your call.
Make sure that background notifications are enabled for this to work. They always are on Android; for iOS, please see “Enabling Push Notifications in Gruveo for iOS” in this article.
If you are on Windows:
If you are on a Mac:
In modern Chrome, Firefox and Opera, Gruveo is able to detect when your microphone is not generating any sound (not even normal background noise). In such cases, Gruveo shows the warning asking you to check your microphone. Here are the steps to troubleshoot this:
If you are on a Mac:
If you are on Windows:
If the above doesn’t help, quit your browser and then start it again. Note to Mac users: Simply closing the browser window won’t work. Quit the application by pressing ⌘Q.
As a last resort, try rebooting your computer and then starting the Gruveo call again.
Gruveo is only able to detect microphone issues in modern versions of Chrome, Firefox and Opera. If you are using Safari or Internet Explorer, it is still possible that there is a problem with your microphone. Please refer to the question directly above for troubleshooting.
If you are using Chrome, Firefox or Opera but are not getting the microphone warning, then the issue is probably on the other party’s end. Please ask them to do the following:
Firefox on Android seems to have issues with acoustic echo cancellation. Try wearing a headset, or switch to Chrome or Opera which provide better sound quality on Android.
Please make sure that your microphone or microphone-equipped camera is plugged in as Gruveo won’t allow you to make calls without a mic. If the microphone is OK, see if Gruveo has been permanently denied access to your camera and mic in your browser. Please check the next question for details.
If you are using a desktop version of Chrome, do this:
If you are using Chrome on Android, follow these steps:
For Firefox on desktop, here is what you need to do:
Finally, if you are using the Gruveo iOS app:
In a desktop version of Chrome, do this:
Gruveo will now use the camera you selected for all subsequent video calls.
The Gruveo web client currently doesn’t offer a way to switch cameras directly. Check out our Android app for an easy way to switch cameras, or try this workaround:
It is important that you use Opera or Firefox because Chrome does not prompt you for a camera to use and just assumes the front-facing one. Also, we recommend Opera over Firefox because it will be quicker to switch cameras.
Didn’t find your question here? Click here to contact us.