Announcements Archives - Gruveo

Category Archives for Announcements

Gruveo’s COVID-19 Response

Gruveo's response to COVID-19

As the COVID-19 pandemic continues to unfold throughout the world, we feel it’s our responsibility to get Gruveo’s one-click video conferencing into the hands of the people who need it most.

To that end, we are introducing the following measures, effective immediately:

  1. The Gruveo free trial has been temporarily extended to 45 days for all new subscribers. This means that you can now use Gruveo in your organization completely free for 45 days.
  2. We are now offering a 20% recurring discount to all non-profits on a permanent basis. If you are a non-profit organization, please reach out and we will activate the discount for your account.

Remember to say safe and follow WHO’s guidance on protecting yourself and others.

Exciting Improvements to Call Recording

We have recently rolled out a series of exciting improvements to call recording functionality. Gruveo now lets you have your recordings saved to Dropbox or Google Drive, as well as automatically start the recording for each call.

Dropbox and Google Drive Support

In addition to storing of up to 5 GB of recordings in your Gruveo account, you now have the option to save any recordings you make to Dropbox or Google Drive. To switch the storage for your recordings, do the following:

  1. Go to the Call Recordings page in your Gruveo account
  2. Choose the desired storage option in the “Storage” drop-down box
  3. Follow the instructions to connect your Dropbox or Google Drive account
  4. Click “Save changes”.

The new storage option will apply to any subsequent call recordings you make.

Gruveo now lets you have your recordings saved to Dropbox or Google Drive.

Automatic Call Recording

It’s now easy to have your Gruveo calls recorded by default, too. To enable automatic recording, go to your Call Recordings page, check the checkbox next to “Automatically start recording for each call” and then “Save changes”. From now on, call recording will be automatically started for each of your Gruveo conversations. You will still have the option to turn off the recording during the call.

We are happy to be releasing these new call recording features, and we look forward to you putting them to some good use in your business! Head to our Help Center to learn more.

Important Changes to Room Calls for Unregistered Users Starting February 13

Making video communications simple worldwide.
— Gruveo’s mission statement

We launched in 2013 with the mission to make video calling simple for everyone. Over the past 7 years, Gruveo has evolved into a business solution helping companies around the world serve their customers better with an enhanced video calling experience. In May last year, we announced our team management feature which enables our customers to manage their accounts event more efficiently.

In order to optimize our resources and continue providing the top service our customers have grown accustomed to, we’re making important changes to how unregistered users can use Gruveo starting on February 13.

What is changing?

Starting on February 13, all calls in Gruveo rooms will require a Gruveo subscriber (“call organizer”) to get connected. A room call will not get established until the call organizer joins. Any invited callers waiting for a connection will see a “Waiting for call organizer to join” message.

If the call organizer disconnects from a room call and doesn’t return, any invited callers will stay connected for another 10 minutes, after which the call will end.

Calls on direct Gruveo links will work as before.

Legacy free account removal

With the February 13 update, we will also be removing legacy free Gruveo accounts created before October 2017. If you want to keep your account and Gruveo handle, please contact us so we can help you migrate to a Gruveo subscription.

If you have any questions about the upcoming changes, please don’t hesitate to get in touch.

New Feature: Per-Handle Branding

We have expanded Gruveo’s branding capabilities to let you set different branding images for each of your Gruveo handles. Here is how it works:

  1. You specify the default branding that applies to all of your handles by default.
  2. You then override the branding images for handles as necessary.

As an example, suppose that your sales team has the gruveo.com/@acme.sales link assigned, and then Mike Smith from Sales is also reachable via his personal link at gruveo.com/@acme.smith.

It makes sense to include your company logo in the default branding so that’s what will be shown when someone calls gruveo.com/@acme.sales:

Default branding is shown to callers on gruveo.com/@acme.sales.

You can then override the branding for Mike’s personal handle to show Mike’s photo instead of the company logo. That way, anyone calling gruveo.com/@acme.smith will see this:

Mike’s photo overrides the default logo on a call on gruveo.com/@acme.smith.

Please see our Help Center for the details on how to set your default branding and then override it for individual handles. Happy branding!

Announcing Call Queueing

We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.

What Is Call Queueing?

Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!

Customers calling your Gruveo link are now placed in a queue to wait until the next representative becomes available.

The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.

Do I Need to Enable Call Queueing in My Account?

Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:

  1. Log into your account on www.gruveo.com
  2. Click your name in the upper right corner, then Settings
  3. Check if there is the “Users” item in the menu to the left. If it is, then your account is team-enabled and call queueing will work for you.

If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.

We are super excited to be launching this new feature and can’t wait to hear your feedback!

A Gruveo Guide: Video Conferencing Made Simple for the Modern Era – Free Download

The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.

We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.

To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.



Announcement: Introducing New Pricing Plan and Product Update

At Gruveo, we’re always listening to our customers to build features that they need to succeed in this modern age of seamless video conferencing. Today we are excited to announce a new pricing plan and feature update – team management which enables our customers to manage their accounts more effectively.

What this means for a Gruveo user

Once you sign up for a Gruveo account (identified by the email entered during registration), you will automatically become the account admin. By default, there will be two types of users: admins and non-admins.

Admin users will have the following additional privileges:

  • Ability to manage the account’s users and handles
  • Access to the account billing.

Manage your company account effectively

Previously, you would need to create a new Gruveo account for yourself even if your team member is already a Gruveo user. Now, you can easily assign links and allocate users to every member in your team to centralize billing. For example, as the CPO of esurance, you can now allocate the Gruveo link https://grv.to/@esurance.sales and assign it to each of your sales reps under one account. Gruveo makes it easier than ever to seamlessly support modern video experiences and software demonstrations!

How it works: User allocation and removal

When you go to the users settings page, you can see table of the account users with the following information:

  • Real name
  • Email
  • Invitation status (Invited, Active)
  • Removal button

To invite a user, all you need to do is enter the name and email address. Your team member will then receive an email from Gruveo with a signup link. Once the user clicks on the link, the user will be able to complete the signup process by creating their account password.

Estimate your plan better

With this new update, we decided to make changes to our pricing plan so that you can choose the right plan for your business. Effective immediately, we will be offering a flexible subscription which you can add or remove Gruveo links in your account at any time. Our plan starts at $29/month and scales accordingly. Start your free 14-day trial now.

Check out our new pricing plan here.

If you are an existing Gruveo customer and would like to get access to the team management functionality, please get in touch with us.

* A Gruveo link  is a shareable link that lets you easily invite others to video call you. Your callers don’t need to download or sign up for an account. You can add or remove Gruveo links in your account any time.

Announcing Videola.io

Update April 1, 2019: If you are a Gruveo for Developers user and wish to migrate to Videola.io, please get in touch with us to have your API credentials activated on Videola.io.

Today, we are happy to announce the launch of Videola.io, our next-generation video chat API and SDK platform for Android, iOS and web. Videola.io builds on the success of Gruveo for Developers and separates our developer offering into a standalone and easy to understand product.

Why Videola.io?

When we launched Gruveo Embed API back in 2015, its primarily purpose was to allow websites to embed the widget for the free Gruveo service. Over time, Gruveo for Developers, our developer offering, grew into a powerful platform that enables the developers to implement any kind of call scenario across various platforms. However, even though Gruveo for Developers is no longer bound to the core Gruveo service, it was often perceived as such.

With Videola.io, we’re making it clear that the platform is completely self-sufficient and is not tied to any particular end-user service like Gruveo. In fact, there is even no interconnectivity between Videola.io and the core Gruveo service.

Another reason for us launching Videola.io is stability. Gruveo for Developers shares its code and infrastructure with Gruveo. This means that whenever we need to roll out an update to our end-user service, we are introducing a risk of downtime for all Gruveo for Developers users, too. This will no longer be the case with Videola.io.

Finally, Gruveo and Gruveo for Developers infrastructure is based in the US. Videola.io is EU-based, and we will soon be able to offer the option of EU-only call routing with Videola.io – something that would not be possible with Gruveo for Developers.

Migrating to Videola.io

If you are an existing Gruveo for Developers user, you do not have to migrate to Videola.io. Gruveo for Developers will continue to work as before without any changes to your code. Also, we will continue to maintain Gruveo for Developers and issue any critical patches. That said, we will not be onboarding any new Gruveo for Developers users, and any new API and SDK features will be rolled out solely to Videola.io.

Should you decide to migrate (and hopefully you’ll want to, given the reasons provided above), we have prepared a Gruveo for Developers Migration Guide that provides answers to common questions regarding migration. To have your existing Gruveo for Developers credentials activated on Videola.io, just get in touch with us.

We are excited about the bright future ahead and invite you to take Videola.io for a spin. Check out the documentation and let us know if you need any help adding video chat to your application!

Developer Alert: Deprecation of Basic Mode and the Old Embed Auth Method

As part of our effort to streamline and simplify our Gruveo for Developers offering, we will be retiring the Basic Mode for Gruveo Embed API on November 22, 2018. Starting on that date, you will need to supply a valid client ID when initializing the embed, as well as implement token signing for the embed to work. You can apply for a client ID on our API Pricing and Signup page.

On that same date, we will also be retiring the old Embed API authorization method that uses the generated and signature embed parameters. This method was replaced with token signing more than a year ago. If you are still using the old authorization method with the Embed API, please make sure to switch to token signing as described here.

If you are using the Embed API with a client ID and the token authorization method, you don’t need to do anything.

Please feel free to contact us should you have any questions about the upcoming changes.

Now Available: Tiled Layout for Your Call Recordings

Up till now, Gruveo has supported a single layout for call recordings where the active speaker’s picture was automatically maximized to occupy most of the screen space. This has worked for a lot of our customers, but some were missing an option to have all call participants shown in pictures of about the same size, without the switching.

We are happy to announce that Gruveo now offers the option to use the “tiled” layout for call recordings that tiles the participant images on the screen. The new layout is available to all Gruveo users immediately. Check out the images below to compare the two layouts:

In the new “tiled” layout, all of the participants’ pictures are shown in about the same size on the recording.

The original “maximized” layout automatically maximizes the image of the current active speaker.

To use the tiled layout for your call recordings, go to your Call Recordings page, choose “Tiled” for the layout and click “Save Changes”. The new layout will apply to any subsequent call recordings you make. Please see our Help Center for details.

Gruveo for Developers

The tiled recording layout is available to the Gruveo Embed API users via the new optional layout parameter to the embed.toggleRecording() method. To set the layout of the recording, pass maximized (default) or tiled in the layout parameter when the recording is started. For more information, please see our JavaScript API Reference.

Support for setting the recording layout in the Gruveo SDKs for iOS and Android is underway and will be released soon.

Happy recording!

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