Category Archives for Announcements

More Control Over Your Callers’ Experience

We are glad to announce two new Gruveo features that put you in even better control of your customers’ experience when calling your permanent links.

The first one has to do with how long an unanswered call can ring before it’s automatically ended. Up till now, calls would ring indefinitely and the ringing would stop only with the caller canceling the call. Even though the caller would then still see the Text Mail screen and be able to leave you a message, we learned that indefinite ringing was not ideal for many of our customers.

With the latest update, Gruveo now lets you choose for how long you want your unanswered calls to ring. Head on to the “Permanent Links” page in your account and check out the “Ringing timeout” setting. It lets you choose between 15 seconds, 30 seconds, 1 minute, 2 minutes as well as the original “Indefinite” default. Click “Save changes” to make the new timeout stick:

Use the “Ringing timeout” setting to define for how long you want unanswered calls to ring.

The second feature lets you set a custom prompt for the “Leave a message” screen that your callers see when you are not available to answer the call. You can now display your own text to inform the customers of your schedule or provide any other information before inviting them to leave a Text Mail for you. To set a custom prompt, head on to the “Permanent Links” page, enter your prompt in the “Text Mail prompt” box and save the changes:

You can now enter a custom Text Mail prompt in your account settings.

Your custom prompt is then shown to callers when you are unable to answer the call:

The Text Mail screen displays your custom prompt.

Enjoy these new features – more to come!

Virtual Backgrounds Come to Gruveo

The pandemic has dramatically changed the way we work. Working from home became the new norm, and with it, new challenges arose. One of them is meeting with clients: How do you work at your kitchen table and still look professional in those video meetings?

Today, we are happy to announce a beta rollout of virtual backgrounds in the Gruveo web app. This new feature uses sophisticated machine learning technology to dynamically blur your video background or replace it with a custom image. Applying a virtual background to your outgoing video is currently supported in all desktop browsers with the exception of Safari.

Setting a virtual background in Gruveo is easy. Head on to your account dashboard and click “Virtual Background”. The new Virtual Background screen lets you set a blur effect on your background, or upload up to 10 custom images to replace it with. Click “Save changes” to apply your settings.

The new Virtual Background page in the account dashboard lets you set a custom video background in Gruveo.

The background effect you have chosen will apply any time you use Gruveo in a computer browser. When calling from a mobile device (including our mobile apps), Gruveo will use an unchanged picture from your camera. We’re working on bringing virtual backgrounds to mobile, too.

We hope that this new Gruveo feature will help you stay productive no matter where you choose to work, be it home, office or anything in between. Enjoy!

Selfie Mode in the Web App, Account Time Zone and More

We are happy to announce a new update to the Gruveo web app that adds a number of great new features.

First, you can now use Selfie Mode in browser calls. If you are a plumber and a customer is calling to show you a leak, they can now tap their video preview to make it full screen and ensure that every little detail is visible to you. Likewise, if you are selling physical goods, you can take advantage of Selfie Mode to make sure your product looks its best on the other end of the call.

Own video preview in the Gruveo web app is now draggable, too – just like in our mobile apps. You can drag and place it in any of the four screen corners during a call, and Gruveo will remember the position of the preview between your calls.

Finally, you now can set an account-wide time zone in Gruveo. The account time zone is used for displaying all dates and times in your account as well as the notification emails (bye-bye, UTC times in the “missed call” messages!). To set the time zone, simply head on to your Gruveo account settings.

The new release also features a great deal of fixes and optimizations under the hood. Enjoy!

Gruveo Now Supports Third-Party and In-App Browsers on iOS

When Apple added WebRTC support to the Safari browser in iOS 11, we were thrilled: You could finally make Gruveo calls on iOS without an app! One problem remained, though: You could not use Gruveo in third-party browsers like Chrome for iOS, or in in-app browsers like the one built into the Facebook app.

The reason for this is that third-party browsers on iOS have to use Apple’s browser engine, and it didn’t expose WebRTC – the real-time video and voice communication technology that Gruveo is built on – to those browsers. But this has recently changed.

iOS 14.3 has finally enabled WebRTC in third-party and in-app browsers, and we have now rolled out support for those browsers in Gruveo. Here is what this means for you:

  • A customer clicking your Gruveo link in Firefox on iPad is no longer greeted with a screen asking them to switch to Safari. The call simply starts as usual.
  • An iPhone user clicking your Instagram ad proceeds straight to the Gruveo call, without ever leaving the Instagram app.
  • A client chatting with your support team in Facebook Messenger on iOS can have a Gruveo call with the agent right in the app.

With Gruveo now supporting third-party and in-app browsers on iOS, we continue to deliver on our promise of hassle-free, one-click video calling for everyone. More to come!

For detailed information on the devices and platforms supported by Gruveo, please see this article in our Help Center.

Call Room Branding and Other New Features

We are excited to announce that in addition to branding the calls on your permanent links, you can now brand your room calls, too! Thanks to a new option on the Branding screen in your dashboard, you can have your default branding apply to any room calls that your account users join.

Note: The branding is applied to the room after the call is established. While the participants are waiting to connect, generic call background is shown.

Here is how to enable this feature:

  1. Navigate to the Branding screen in your account dashboard.
  2. Check the checkbox that says “Apply the default branding to all account users’ room calls”.
  3. Click “Save changes”.
  4. From now on, any room calls that your account users join will get branded with your account’s default branding (upon call establishment).
A new option on the Branding screen now lets you apply your default branding to room calls.

In addition to call room branding and miscellaneous bug fixes, we have also added the following features:

  • Voice-only call links: Append the ?startcall=voice parameter to your links to make the call start with the camera off. For example: https://www.gruveo.com/@acme?startcall=voice. This works for both room and permanent link calls.
  • Purging of the call log: The new “Purge call log” link on the Call Log screen lets you permanently delete the call log for your account.

We hope that you find these new features useful. As usual, don’t hesitate to get in touch with us if you have any questions or need support.

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