We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.
Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!
The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.
Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:
If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.
We are super excited to be launching this new feature and can’t wait to hear your feedback!
The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.
We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.
To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.
At Gruveo, we’re always listening to our customers to build features that they need to succeed in this modern age of seamless video conferencing. Today we are excited to announce a new pricing plan and feature update – team management which enables our customers to manage their accounts more effectively.
Once you sign up for a Gruveo account (identified by the email entered during registration), you will automatically become the account admin. By default, there will be two types of users: admins and non-admins.
Admin users will have the following additional privileges:
Previously, you would need to create a new Gruveo account for yourself even if your team member is already a Gruveo user. Now, you can easily assign links and allocate users to every member in your team to centralize billing. For example, as the CPO of esurance, you can now allocate the Gruveo link https://email@example.com and assign it to each of your sales reps under one account. Gruveo makes it easier than ever to seamlessly support modern video experiences and software demonstrations!
When you go to the users settings page, you can see table of the account users with the following information:
To invite a user, all you need to do is enter the name and email address. Your team member will then receive an email from Gruveo with a signup link. Once the user clicks on the link, the user will be able to complete the signup process by creating their account password.
With this new update, we decided to make changes to our pricing plan so that you can choose the right plan for your business. Effective immediately, we will be offering a flexible subscription which you can add or remove Gruveo links in your account at any time. Our plan starts at $29/month and scales accordingly. Start your free 14-day trial now.
Check out our new pricing plan here.
If you are an existing Gruveo customer and would like to get access to the team management functionality, please get in touch with us.
* A Gruveo link is a shareable link that lets you easily invite others to video call you. Your callers don’t need to download or sign up for an account. You can add or remove Gruveo links in your account any time.
Update April 1, 2019: If you are a Gruveo for Developers user and wish to migrate to Videola.io, please get in touch with us to have your API credentials activated on Videola.io.
Today, we are happy to announce the launch of Videola.io, our next-generation video chat API and SDK platform for Android, iOS and web. Videola.io builds on the success of Gruveo for Developers and separates our developer offering into a standalone and easy to understand product.
When we launched Gruveo Embed API back in 2015, its primarily purpose was to allow websites to embed the widget for the free Gruveo service. Over time, Gruveo for Developers, our developer offering, grew into a powerful platform that enables the developers to implement any kind of call scenario across various platforms. However, even though Gruveo for Developers is no longer bound to the core Gruveo service, it was often perceived as such.
With Videola.io, we’re making it clear that the platform is completely self-sufficient and is not tied to any particular end-user service like Gruveo. In fact, there is even no interconnectivity between Videola.io and the core Gruveo service.
Another reason for us launching Videola.io is stability. Gruveo for Developers shares its code and infrastructure with Gruveo. This means that whenever we need to roll out an update to our end-user service, we are introducing a risk of downtime for all Gruveo for Developers users, too. This will no longer be the case with Videola.io.
Finally, Gruveo and Gruveo for Developers infrastructure is based in the US. Videola.io is EU-based, and we will soon be able to offer the option of EU-only call routing with Videola.io – something that would not be possible with Gruveo for Developers.
If you are an existing Gruveo for Developers user, you do not have to migrate to Videola.io. Gruveo for Developers will continue to work as before without any changes to your code. Also, we will continue to maintain Gruveo for Developers and issue any critical patches. That said, we will not be onboarding any new Gruveo for Developers users, and any new API and SDK features will be rolled out solely to Videola.io.
Should you decide to migrate (and hopefully you’ll want to, given the reasons provided above), we have prepared a Gruveo for Developers Migration Guide that provides answers to common questions regarding migration. To have your existing Gruveo for Developers credentials activated on Videola.io, just get in touch with us.
As part of our effort to streamline and simplify our Gruveo for Developers offering, we will be retiring the Basic Mode for Gruveo Embed API on November 22, 2018. Starting on that date, you will need to supply a valid client ID when initializing the embed, as well as implement token signing for the embed to work. You can apply for a client ID on our API Pricing and Signup page.
On that same date, we will also be retiring the old Embed API authorization method that uses the
signature embed parameters. This method was replaced with token signing more than a year ago. If you are still using the old authorization method with the Embed API, please make sure to switch to token signing as described here.
If you are using the Embed API with a client ID and the token authorization method, you don’t need to do anything.
Please feel free to contact us should you have any questions about the upcoming changes.