Category Archives for Announcements
Exciting Improvements to Call Recording
We have recently rolled out a series of exciting improvements to call recording functionality. Gruveo now lets you have your recordings saved to Dropbox or Google Drive, as well as automatically start the recording for each call.
Dropbox and Google Drive Support
In addition to storing of up to 5 GB of recordings in your Gruveo account, you now have the option to save any recordings you make to Dropbox or Google Drive. To switch the storage for your recordings, do the following:
- Go to the Call Recordings page in your Gruveo account
- Choose the desired storage option in the “Storage” drop-down box
- Follow the instructions to connect your Dropbox or Google Drive account
- Click “Save changes”.
The new storage option will apply to any subsequent call recordings you make.
Automatic Call Recording
It's now easy to have your Gruveo calls recorded by default, too. To enable automatic recording, go to your Call Recordings page, check the checkbox next to “Automatically start recording for each call” and then “Save changes”. From now on, call recording will be automatically started for each of your Gruveo conversations. You will still have the option to turn off the recording during the call.
We are happy to be releasing these new call recording features, and we look forward to you putting them to some good use in your business! Head to our Help Center to learn more.
Important Changes to Room Calls for Unregistered Users Starting February 13
Making video communications simple worldwide.
— Gruveo’s mission statement
We launched in 2013 with the mission to make video calling simple for everyone. Over the past 7 years, Gruveo has evolved into a business solution helping companies around the world serve their customers better with an enhanced video calling experience. In May last year, we announced our team management feature which enables our customers to manage their accounts event more efficiently.
In order to optimize our resources and continue providing the top service our customers have grown accustomed to, we’re making important changes to how unregistered users can use Gruveo starting on February 13.
What is changing?
Starting on February 13, all calls in Gruveo rooms will require a Gruveo subscriber (“call organizer”) to get connected. A room call will not get established until the call organizer joins. Any invited callers waiting for a connection will see a "Waiting for call organizer to join" message.
If the call organizer disconnects from a room call and doesn't return, any invited callers will stay connected for another 10 minutes, after which the call will end.
Calls on direct Gruveo links will work as before.
Legacy free account removal
With the February 13 update, we will also be removing legacy free Gruveo accounts created before October 2017. If you want to keep your account and Gruveo handle, please contact us so we can help you migrate to a Gruveo subscription.
If you have any questions about the upcoming changes, please don’t hesitate to get in touch.
New Feature: Per-Handle Branding
We have expanded Gruveo's branding capabilities to let you set different branding images for each of your Gruveo handles. Here is how it works:
- You specify the default branding that applies to all of your handles by default.
- You then override the branding images for handles as necessary.
As an example, suppose that your sales team has the gruveo.com/@acme.sales link assigned, and then Mike Smith from Sales is also reachable via his personal link at gruveo.com/@acme.smith.
It makes sense to include your company logo in the default branding so that's what will be shown when someone calls gruveo.com/@acme.sales:
You can then override the branding for Mike's personal handle to show Mike's photo instead of the company logo. That way, anyone calling gruveo.com/@acme.smith will see this:
Please see our Help Center for the details on how to set your default branding and then override it for individual handles. Happy branding!
Announcing Call Queueing
We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it's available at no additional cost to all team-enabled Gruveo accounts.
What Is Call Queueing?
Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today's update, a customer calling your Gruveo link would get a "User unavailable" message if all of your operators were busy with other calls. Not anymore!
The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.
Do I Need to Enable Call Queueing in My Account?
Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:
- Log into your account on www.gruveo.com
- Click your name in the upper right corner, then Settings
- Check if there is the "Users" item in the menu to the left. If it is, then your account is team-enabled and call queueing will work for you.
If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.
We are super excited to be launching this new feature and can't wait to hear your feedback!
A Gruveo Guide: Video Conferencing Made Simple for the Modern Era - Free Download
The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.
We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.
To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.
