Category Archives for Announcements
Important Changes to Room Calls for Unregistered Users Starting February 13
Making video communications simple worldwide.
— Gruveo’s mission statement
We launched in 2013 with the mission to make video calling simple for everyone. Over the past 7 years, Gruveo has evolved into a business solution helping companies around the world serve their customers better with an enhanced video calling experience. In May last year, we announced our team management feature which enables our customers to manage their accounts event more efficiently.
In order to optimize our resources and continue providing the top service our customers have grown accustomed to, we’re making important changes to how unregistered users can use Gruveo starting on February 13.
What is changing?
Starting on February 13, all calls in Gruveo rooms will require a Gruveo subscriber (“call organizer”) to get connected. A room call will not get established until the call organizer joins. Any invited callers waiting for a connection will see a “Waiting for call organizer to join” message.
If the call organizer disconnects from a room call and doesn’t return, any invited callers will stay connected for another 10 minutes, after which the call will end.
Calls on direct Gruveo links will work as before.
Legacy free account removal
With the February 13 update, we will also be removing legacy free Gruveo accounts created before October 2017. If you want to keep your account and Gruveo handle, please contact us so we can help you migrate to a Gruveo subscription.
If you have any questions about the upcoming changes, please don’t hesitate to get in touch.
New Feature: Per-Handle Branding
We have expanded Gruveo’s branding capabilities to let you set different branding images for each of your Gruveo handles. Here is how it works:
- You specify the default branding that applies to all of your handles by default.
- You then override the branding images for handles as necessary.
As an example, suppose that your sales team has the gruveo.com/@acme.sales link assigned, and then Mike Smith from Sales is also reachable via his personal link at gruveo.com/@acme.smith.
It makes sense to include your company logo in the default branding so that’s what will be shown when someone calls gruveo.com/@acme.sales:
You can then override the branding for Mike’s personal handle to show Mike’s photo instead of the company logo. That way, anyone calling gruveo.com/@acme.smith will see this:
Please see our Help Center for the details on how to set your default branding and then override it for individual handles. Happy branding!
Announcing Call Queueing
We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.
What Is Call Queueing?
Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!
The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.
Do I Need to Enable Call Queueing in My Account?
Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:
- Log into your account on www.gruveo.com
- Click your name in the upper right corner, then Settings
- Check if there is the “Users” item in the menu to the left. If it is, then your account is team-enabled and call queueing will work for you.
If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.
We are super excited to be launching this new feature and can’t wait to hear your feedback!
A Gruveo Guide: Video Conferencing Made Simple for the Modern Era – Free Download
The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.
We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.
To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.
Announcement: Introducing New Pricing Plan and Product Update
At Gruveo, we’re always listening to our customers to build features that they need to succeed in this modern age of seamless video conferencing. Today we are excited to announce a new pricing plan and feature update – team management which enables our customers to manage their accounts more effectively.
What this means for a Gruveo user
Once you sign up for a Gruveo account (identified by the email entered during registration), you will automatically become the account admin. By default, there will be two types of users: admins and non-admins.
Admin users will have the following additional privileges:
- Ability to manage the account’s users and handles
- Access to the account billing.
Manage your company account effectively
Previously, you would need to create a new Gruveo account for yourself even if your team member is already a Gruveo user. Now, you can easily assign links and allocate users to every member in your team to centralize billing. For example, as the CPO of esurance, you can now allocate the Gruveo link https://grv.to/@esurance.sales and assign it to each of your sales reps under one account. Gruveo makes it easier than ever to seamlessly support modern video experiences and software demonstrations!
How it works: User allocation and removal
When you go to the users settings page, you can see table of the account users with the following information:
- Real name
- Invitation status (Invited, Active)
- Removal button
To invite a user, all you need to do is enter the name and email address. Your team member will then receive an email from Gruveo with a signup link. Once the user clicks on the link, the user will be able to complete the signup process by creating their account password.
Estimate your plan better
With this new update, we decided to make changes to our pricing plan so that you can choose the right plan for your business. Effective immediately, we will be offering a flexible subscription which you can add or remove Gruveo links in your account at any time. Our plan starts at $29/month and scales accordingly. Start your free 14-day trial now.
Check out our new pricing plan here.
If you are an existing Gruveo customer and would like to get access to the team management functionality, please get in touch with us.
* A Gruveo link is a shareable link that lets you easily invite others to video call you. Your callers don’t need to download or sign up for an account. You can add or remove Gruveo links in your account any time.