Up till now, Gruveo has supported a single layout for call recordings where the active speaker’s picture was automatically maximized to occupy most of the screen space. This has worked for a lot of our customers, but some were missing an option to have all call participants shown in pictures of about the same size, without the switching.
We are happy to announce that Gruveo now offers the option to use the “tiled” layout for call recordings that tiles the participant images on the screen. The new layout is available to all Gruveo users immediately. Check out the images below to compare the two layouts:
To use the tiled layout for your call recordings, go to your Call Recordings page, choose “Tiled” for the layout and click “Save Changes”. The new layout will apply to any subsequent call recordings you make. Please see our Help Center for details.
The tiled recording layout is available to the Gruveo Embed API users via the new optional
layout parameter to the
embed.toggleRecording() method. To set the layout of the recording, pass
maximized (default) or
tiled in the
Support for setting the recording layout in the Gruveo SDKs for iOS and Android is underway and will be released soon.
We are happy to announce that all Gruveo subscribers now have 5 GB of recording space available in their account, up from 2 GB before. This upgrade comes at no extra cost for new as well as existing subscribers.
5 GB is roughly equivalent to 5 or more hours of HD call recordings. What’s more, Gruveo allows for quota overruns for the last recording made. This means that if you have less than 100% of your account’s recording space in use, you will always be able to record one more call – no matter how long it is.
You can learn more about our call recording feature in the Gruveo Help Center.
We have just rolled out an important update to the Gruveo web app that boasts compatibility improvements as well as exciting new features. Find the full scoop below.
We have improved Safari 11 compatibility even though Safari’s WebRTC implementation remains limited. Switching from a one-on-one call to a group one or toggling call recording no longer means that the Safari users will automatically lose video. When switching to a group call, Gruveo will try to choose a video configuration suitable for most call participants, including the Safari ones. And toggling call recording will now have no negative effects for Safari users whatsoever.
The Temasys WebRTC plugin has served us well to enable Gruveo in the otherwise unsupported browsers (think Internet Explorer and older Safari), but the time has come to say goodbye. We dumped Internet Explorer support on the same day that plugin-less support for Safari 11 was released. And with older versions of Safari fading away, we feel that removing Temasys plugin support altogether will let us deploy our development resources more productively.
In what has been a truly long wait for a lot of Gruveo developers out there, Safari support finally lands in the Gruveo Embed API. A newer version of the browser is required, namely Safari 11.1+ on macOS, or Safari on iOS 11.3+. See the Embed API documentation for the updated details on the supported browsers.
You can now use a dot (.) when registering a Gruveo handle or creating a call room. The handle or call room name cannot start or end with a dot, or have two or more dots next to each other. This change was prompted by more and more businesses looking to allocate multiple handles on Gruveo. Having the option to use the dot as a separator should give you more flexibility when getting Gruveo handles for your organization – think @acmeinc.support, @acmeinc.sales, @acmeinc.marketing etc.
We’ve listened to your feedback on the Gruveo call button, and we’ve made a couple of important changes. First of all, you can now explicitly choose whether clicking the button will start a video or a voice call. Second, we have removed the Gruveo branding and your @handle from the button, leaving the button title simply as “Video call” or “Voice call”, with a respective icon. These changes are aimed at making the button more versatile and its functionality more understandable to your website visitors.
Do you have any questions on today’s Gruveo update? Let us know in the comment section below, or get in touch with us directly!
We are excited to announce the launch of the Gruveo Affiliate Program! The program lets you make money by partnering with Gruveo as an affiliate and earning a whopping 25% recurring commission on any customers you refer.
Here is how it works: When you become an affiliate, we’ll provide you with a special affiliate link. You’ll then use that link to refer businesses in need of an easy-to-use video calling solution to Gruveo. When we receive a visitor through your affiliate link, we’ll associate that visitor with your affiliate account. If they then order a Gruveo subscription, you’ll receive a 25% commission on any payments they make.
The commissions are recurring, which means that you will receive income from referring a Gruveo subscriber for as long as they stay with us.
We’ll also provide you with a special Affiliate Dashboard where you can monitor your affiliate account activity, as well as with text links and banners to help you successfully promote Gruveo.
To learn more and sign up as a Gruveo affiliate, head to our Affiliate Program page today!
Call recording is a standard feature of the Gruveo API and SDKs that allows you to obtain HD-quality recordings of your users’ conversations almost immediately after the call is over. Up till now, the API only supported uploading of the recordings to your Amazon S3 bucket, which wasn’t the most convenient choice for some users. By popular demand, we are now extending the API’s capabilities to also offer recording uploads via FTP/SFTP.
If you’d like FTP/SFTP uploading of call recordings to be set up for your API account, please contact us with the following information:
Please refer to the API/SDK documentation for details.
We have been working on developing Gruveo to work with Zapier and invite you to take it for a test drive. Zapier is an online automation tool that connects hundreds of apps, such as Slack, MailChimp, Calendly, and now Gruveo. You can automate repetitive tasks without coding or developers and it’s easy enough that anyone can build their own app workflows with just a few clicks.
The new integration provides you with a Zapier action to create a new Gruveo call room and get its name and URL. While very simple, this integration makes truly powerful workflows possible – for example, automatically creating a Gruveo room for your Calendly appointments and emailing the link to the invitee.
Zapier requires all new integrations to start in an invite-only test mode. To get your invite for Gruveo, simply shoot us a message:Request Your Zapier Integration Invite
The recently released Chrome 64 brought an important change whereby by default, camera and microphone permissions cannot be requested in cross-origin iframes such as the Gruveo embed. If you are using static HTML
<iframe> code to embed Gruveo on your website, it is important to make sure that it includes the
allow="microphone; camera" attribute as specified in our developer documentation. Otherwise, the Gruveo embed will be failing with the “Cannot access camera and/or microphone” message.
allow attribute automatically.
We have prepared some important changes to the Gruveo subscription pricing as well as to how free Gruveo calls are handled.
Over the past several weeks, we have been hard at work optimizing our server infrastructure to bring the costs down. This work is finally bearing fruit and we are happy to be able to pass the savings on to our subscribers. Effective immediately, we are slashing 40% off the Gruveo monthly subscription price.
If you already are a Gruveo subscriber, you can take advantage of the new pricing while keeping your Gruveo account. All you need to do is cancel your existing subscription and then reactivate it after the end of your billing cycle at the new price. See this article for details.
Along with making the subscription even more affordable, we are also introducing important changes to the free usage of Gruveo.
Up till now, all one-on-one calls on Gruveo have been free and unlimited. At the same time, group calls have been automatically disconnected after 10 minutes unless a Gruveo subscriber joined the call. To reduce the confusion and let users experience Gruveo’s high-quality group calling better, we are introducing a unified 20-minute limit to all free calls. (A free call is a call with no logged in Gruveo subscribers on it.) The new limit will kick in on January 25.
Here are a few things to keep in mind:
We believe that the new subscription pricing as well as the free calling rules will make Gruveo more understandable and affordable. To start your free 14-day Gruveo trial, click here.
We are excited to announce two new features that have just been added to Gruveo: caller blocking and chat history emailing.
Caller blocking is a new feature that lets you block callers from specific countries. One piece of feedback that we regularly hear from our users is that they sometimes get unwanted or mistaken calls from abroad. The issue is especially pronounced for owners of popular and easy-to-guess @handles.
With the new caller blocking feature, you can now block callers from unwanted countries with a couple of clicks. Here’s how:
Done! You will no longer receive rings or missed call notifications for calls from the selected countries. Note that the callers will still be able to leave you a message if you have the Text Mail feature enabled.
Another piece of user feedback that we are addressing with the latest update is the ability to preserve the history of your in-call text chats. With this feature, the chat history is emailed to you immediately after each Gruveo call. No more worrying about losing that link or piece of important text pasted into the text chat!
For privacy reasons, chat history emailing is not enabled by default. Here is how to enable it:
We hope you are as excited about caller blocking and chat history emailing as we are. These new features are available to all Gruveo subscribers immediately. If you are not yet a subscriber, start your free 14-day trial today:Start Your Free Trial
Over the past couple of weeks, we have been really busy improving the Gruveo call experience on iOS – both in Safari as well as the Gruveo app.
The Gruveo app for iOS now supports automatic call reconnection. If your Internet connection drops mid-call, the app will now try really hard to reconnect the call instead of ending it. We first introduced this advanced reconnection functionality in our web app, and now it’s present in all of the Gruveo apps out there, including the Android one.
The Gruveo web application has seen a nasty bug fixed where the whole device would freeze during a video call in Safari on iOS 11. Now the Gruveo experience in iOS 11 Safari is as smooth as ever.
Stay tuned for more updates!