Announcing Call Queueing - Gruveo

Announcing Call Queueing

We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.

What Is Call Queueing?

Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!

Customers calling your Gruveo link are now placed in a queue to wait until the next representative becomes available.

The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.

Do I Need to Enable Call Queueing in My Account?

Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:

  1. Log into your account on www.gruveo.com
  2. Click your name in the upper right corner, then Settings
  3. Check if there is the “Users” item in the menu to the left. If it is, then your account is team-enabled and call queueing will work for you.

If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.

We are super excited to be launching this new feature and can’t wait to hear your feedback!