Last week, we received an email from a doctor in Lisbon, Portugal on how Gruveo embeds quite literally saved his reputation with patients. The email just blew our mind, and we are publishing it here with the author’s permission.
Dear Gruveo team,
My name is Diogo Medina, I am a medical doctor from Lisbon, Portugal, and I run an online medical consultation service in my specialty of Travel Health (“Consulta do Viajante” in Portuguese).
I started my online practice in April 2015, using an online booking platform embedded into my www.consultadoviajante.com website. At the time the platform’s technical solutions promised to automatically handle bookings and payments for me, as well as to assign each appointment its own unique video chatroom, making it impossible for different patients to “walk into” each others’ consultations, or for them to contact me outside of previously scheduled appointments – as would happen in services that merely offered to give away Skype/Hangouts accounts.
However, yesterday I was shocked to find out that my platform had discontinued their proprietary private video chatroom feature, now only offering my clients either my Skype account or a link of my choosing. What is worse: I found out about this 30 minutes before my next scheduled video consultation with a patient!
First I panicked, immediately thinking about refunds and apologies – online services depend on reputation and word of mouth, and a single mishap such as this can ruin a business. However, I immediately googled “instant online video call” and came across your solution. I installed it on my website in a hurry (under https://www.consultadoviajante.com/consulta.html), and prayed to all available gods for this to solve my problem and to just work – and it did.
I have configured my website and the emails patients receive with instructions on how to join the video consultation to say they should use their national health system Personal Identification Number as the code (a number only they have access to, and that they provide me when booking appointments), thus solving the “unique” video room requirement. Also, the fact that Gruveo hosts the video chat through SSL and won’t let a 3rd person peek into the conversation makes this a perfect solution to my very specific health care business needs.
So, to sum up: Congratulations on your service, and just thank you for existing. You saved my life. I look forward to witnessing Gruveo’s growth and hope I can use it for a long time.
Dr. Diogo Medina
We are extremely proud to have helped Dr. Medina. You can add easy video calling to your site, too – all you have to do is request your embed code on this page and then add it to your page’s HTML. Try it right now!