How to Manage Permanent Links in Your Account - Gruveo

How to Manage Permanent Links in Your Account

Gruveo lets you create any number of permanent links and assign them to your account users. You can manage your account’s links on the Permanent Links page in your dashboard. Here is how to get there:

  1. Log in to your account on the Gruveo website.
  2. Click “Permanent Links” in the menu to the left.

The Permanent Links page displays a list of all links in your Gruveo account, as well as the users that each link is assigned to. To delete a link, click the trash can button next to it. Click the copy button to copy the link to your clipboard.

The Permanent Links page displays a list of all permanent links in your account.

How to Create a New Permanent Link

To create a new permanent link, do the following:

  1. Go to the Permanent Links page in your account dashboard.
  2. Click the “Add Link” button.
  3. On the page that opens, enter the new link. The link may only contain numbers and Latin letters, optionally separated by a dot (.).
  4. Click “Add Link” to have the new link created.

Once you have added the new link, it will become available to be assigned to your account users.

Use the Add Permanent Link page to add a new link to your account.

Can I Assign the Same Link to Multiple Users?

Absolutely. A Gruveo link can be assigned to any number of users in your account. When a customer calls a link that’s assigned to multiple users, all of them receive an incoming call, and the first user to answer gets on the call. If all of the users behind a link are busy, any new callers are placed in a waiting queue.

The @acme.sales link is shared between John and Patty from the sales team (as seen on the Users page).

The @acme.sales link is shared between John and Patty (as seen on the Permanent Links page).

Can I Assign Multiple Links to One User?

Yes. If a user is assigned multiple Gruveo links, they receive an incoming call whenever any of those links is called.

For example, Patty Jones and her colleagues from Acme Corp’s sales team may be assigned the @acme.sales link for sales calls. Patty may also be assigned the @acme.pattyjones link for the cases when she needs to be reached directly. She will receive an incoming call whenever there’s a customer calling @acme.sales or @acme.pattyjones.

in Getting Started
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