How to Manage Gruveo Handles in Your Account - Gruveo

How to Manage Gruveo Handles in Your Account

Gruveo lets you easily create call links and assign them to your account users.

Call Links vs. Handles

A call link is a unique link, e.g. grv.to/@mybusiness, which your customers can click to call your business without creating an account, revealing their contact info, or installing new apps.

A handle is the text that comes after grv.to/ in a call link, for example @mybusiness. Allocating a call link is equivalent to allocating the corresponding Gruveo handle.

How to Add a New Handle to Your Account

Here are the step-by-step instructions for allocating handles within your Gruveo account.

  1. Log in to your account on the Gruveo website.
  2. Go to the Settings section of your Gruveo account.
  3. Click Handles in the left menu.
  4. You are now on the Handles page where you can manage your account’s handles.
  5. To add a new handle, enter the new handle name and click “Add handle”.
  6. Once the handle is added, it will appear on the list of handles that you can assign to your account’s users:

Can I Assign the Same Link/Handle to Multiple Users?

Absolutely. There is no limit to link/handle assignment on Gruveo, which means that the same link can be shared between multiple users in your account. When a customer calls a link that’s assigned to multiple users, all of them get a ring, and the first user to answer gets on the call with the customer.

The @acme.sales handle is shared between John and Patty from the sales team on the Users page.

The @acme.sales handle is shared between John and Patty from the sales team on the Handles page.

Can I Assign Multiple Handles to One User?

Yes. When a user is assigned multiple Gruveo links, they get a ring whenever any of those links is called. For example, Patty Jones from Acme Corp’s sales team may be assigned the @acme.sales handle for sales calls, as well as @acme.pattyjones for when she needs to be reached personally.

in Getting Started
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