How to Allow Incoming Call Notifications - Gruveo

How to Allow Incoming Call Notifications

A Gruveo link lets you receive incoming calls from customers and answer them with voice or video. For you to be notified when someone is trying to reach you on Gruveo, it is important that you allow Gruveo to display incoming call notifications on your device. This article explains how to do that.

Browser Notifications

Most modern browsers are capable of showing system notifications. Gruveo takes advantage of this to alert you of incoming calls on your link even if you don’t have the Gruveo tab open. Browser notifications work in Chrome, Firefox, Opera and Safari (limited functionality) on desktop, as well as in Chrome, Firefox and Opera on Android.

Here is what an incoming call notification looks like in desktop Firefox:

Firefox Notification

The Gruveo website will ask you for a permission to enable notifications immediately after you sign up for your Gruveo account. If you declined the prompt or simply aren’t sure if you have the notifications enabled, it’s easy to check. Here’s how:

  • Log in to your account on www.gruveo.com, click your @handle in the upper right, then Settings.
  • On the page that opens, click “Notifications and Messages” and then see if the “Enable browser notifications” checkbox is checked.
  • If it’s not, check it and click “Save Changes”. You will get a browser prompt asking you to enable notifications for www.gruveo.com.
  • Once you confirm, you will receive a notification every time somebody is trying to reach you – even if you don’t have the Gruveo tab open!

Tip: Our Gruveo Instant Connect extension for Chrome works in the background and is capable of showing incoming call notifications even if you have all Chrome windows closed. It also adds a proper ringing sound to the notifications. All you need to do is add the extension to Chrome and let it do its magic. Click here to install Gruveo Instant Connect now.

Gruveo for iOS

Our iOS app shows an incoming call screen on your iPhone or iPad every time someone is calling you on your Gruveo link. You don’t need to keep the app open to receive calls. Here is what the incoming call screen looks like on an iPhone:

Incoming Gruveo call on iPhone

The iOS app asks for a permission to enable notifications on first launch, so chances are that you already have notifications enabled for Gruveo. If that’s not the case or you want to double-check, head on to the Settings app on your iPhone or iPad, tap “Notifications” and then “Gruveo”. Make sure that “Allow Notifications” is enabled:

Gruveo Notification Settings

Gruveo for Android

Just like Gruveo for iOS, our Android app shows an incoming call screen when someone is calling you. This functionality cannot be turned off without logging out or uninstalling the app.

Trouble Getting Notified of Incoming Calls? Log Out and Log Back In

If you have trouble receiving incoming call notifications, try logging out from your Gruveo account on your device and then logging back in. In a lot of cases, this simple procedure is enough to fix any call notification issues.

With notifications enabled, you won’t miss that important call on your Gruveo link whether you use Gruveo on Android, iOS or computer. Make sure that call notifications are enabled and enjoy the conversation!

in Getting Started