How to Block Callers by Country or IP Address

If you get unwanted or mistaken Gruveo calls, you can block callers from specific countries or IP address blocks. You will not receive incoming calls or missed call notifications from blocked callers, but the callers will still be able to leave you a message if you have the Text Mail feature enabled.

Caller blocking is a per-user setting. If other account users assigned to the permanent link do not block the country or the IP address of the caller, then those users will still receive the call and will be able to answer it.

Here is how to block callers from the countries of your choice:

1. Head to the Caller Blocking page in your account on the Gruveo website.
2. Choose a country to block from the drop-down list and click “Add”.
3. Repeat for any other countries that you want to block calls from.
4. Click “Save changes”.

To remove a country from the blocking list, simply click the red X button next to its name and then click "Save changes".

Note: The caller's country is derived from their IP address. Gruveo does not request or otherwise obtain access to the callers' exact GPS location.

Caller blocking lets you block unwanted calls from specific countries or IP addresses.

Blocking a set of IP addresses is equally easy:

1. Enter the IP mask (for example, 215.38.4.xxx) in the input box under "Block callers by IP".
2. Click “Add”.
3. Click “Save changes”.

At the moment, Gruveo only lets you block sets of IP addresses in the form of 192.168.0.xxx ("/24 subnets" in technical parlance).

Tip: You can see the masked IP addresses of your callers on the Call Log page. Click a masked IP to go to the Caller Blocking page with that IP mask pre-populated for addition to the blocking list.