As a Gruveo account admin, you can cancel your account's subscription at any time. Here's how:
- Log into your account on the Gruveo website.
- Click your name in the upper right, and then "Billing".
- Click the “cancel subscription” link next to the information about your subscription.
- Follow the prompts to cancel your subscription.
Click "cancel subscription" in the Billing section of your Gruveo account to cancel your subscription.
Subscription Cancellation for Gruveo Pro Users
If you are a legacy Gruveo Pro user, you will not see the "cancel subscription" link on your Billing page. To cancel your subscription, please do the following:
- Open the Billing section of your account on the Gruveo website.
- Click the “manage subscription” link.
- On the page that opens, switch to the Subscriptions tab on top.
- Click the "Manage" button next to your Gruveo subscription and then "Cancel Subscription".
What Happens After I Cancel My Subscription?
After you cancel your Gruveo subscription, you will continue to have full access to the Gruveo features until the end of your current billing period. If you cancel during the free trial, you will continue to have access until the end of your trial.
At the end of the billing period, your account will get disabled. From that point on, none of your account users will be able to receive incoming calls or organize calls in call rooms. You will still be able to log in for another 14 days, during which you will be able to e.g. download your call recordings. Unless you reactivate your subscription (see below), your Gruveo account will be permanently removed at the end of the 14-day period.
How Do I Reactivate My Subscription?
If you canceled your Gruveo subscription, you can reactivate the subscription during the 14 days following your account being disabled. To reactivate your subscription, follow these steps:
- Open the Billing section of your account on the Gruveo website.
- Click the “reactivate” link.
- Follow the instructions in the payment pop-up that opens.
Your account will get re-enabled immediately after your subscription is reactivated, and you will be able to enjoy the Gruveo features once again.
How Can I Give Gruveo My Feedback?
We really value the feedback of our users. If you do choose to cancel your subscription, we'd love to hear about why Gruveo didn't work out for you. If it's something we can fix, we'd really love to solve your problem. If not, your input will be taken into consideration as we improve the product. Just contact us at support@gruveo.com.