Permanent Links vs. Call Rooms

Permanent links and call rooms represent two ways to set up a call on Gruveo, each with its specifics and intended use.

A permanent link works just like a phone number. Anyone clicking it gives you a call that you can answer or decline. Permanent links can route calls among multiple representatives and support call queueing. Just like with a phone number, a person who has your permanent link can call you any time.

Call rooms let you set up one-time, disposable conversations. A person who has a room link cannot call you directly, just join the room. The call will not get established unless you join the room, too.

The table below summarizes the differences between these two approaches.

Feature/Quality Permanent Link Room Link
Works like… A phone number. The caller calls, you answer the call. A link to a chat room where all participants meet.
Looks like…
(note the @)
(no @)
Is free to create No, see Pricing Yes
Expires No No
You get real-time notifications about… Incoming calls Other participants joining the room you’re waiting in (Gruveo mobile apps only)
Lets the caller reach you any time Yes No
Belongs to a particular Gruveo account Yes No
Supports call queueing Yes No
Supports call screen branding Yes Yes*
Lets multiple participants join Yes** Yes
Lets the caller leave you a message Yes No


* Call rooms can be branded with your account’s default branding. The branding appears after the room call is established.
** Even though you can set up group calls on a permanent link, call rooms are generally more convenient for this purpose.

in Getting Started
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