Lucia, Author at Gruveo - Page 5 of 5

All posts by Lucia

Introducing the Help Center

We are proud to announce the launch of the Gruveo Help Center, a place to find answers to your questions about Gruveo features and how to use them. You will also find tips and tricks on how to get the most out of Gruveo. Our goal was to create a support center with tutorials and tips where our users will go to for help with anything they encounter while using Gruveo. We have prepared a selection of articles with the most common topics and arranged them into four categories so that you’ll easily find what you’re looking for.

Let’s go through the category contents now. In Getting Started we cover the basics and explain how to make Gruveo video and voice calls. In Direct Codes we explain what Direct Gruveo Codes are, talk about the notification options and how to set them up. Gruveo Pro (hence the name) concentrates on how to use all the premium Gruveo features you get in the subscription. And last but certainly not least, the Tips and Tricks give you more details about some Gruveo functionalities that you can take advantage of and make your Gruveo experience even more awesome.

Each article can be rated, commented on and shared on your social media. We very much appreciate you doing any or even all of these actions because that’s the way to show us which topics are the most wanted and which articles are the most helpful. Every page also includes a search bar with automatic result preview to make your search for knowledge extra smooth.

We already have more articles planned out so you can look forward to those. In the meantime please feel free to send us your suggestions.

iOS App Glitch and Removal of Invalid Accounts

We are sorry to announce that we had to remove a small percentage of Gruveo accounts. A bug in our iOS app allowed users to register a @username containing invalid characters, for example @!!test_123!!. Such users were not then able to receive incoming calls on their direct code, rendering their account worthless.

Fortunately, only a small fraction (less than 3.4%) of Gruveo accounts were affected by this glitch. We have contacted all of the affected users directly, explaining what has happened and asking them to re-create their account on Gruveo.

If you haven’t received an email from us regarding this matter, your Gruveo account has not been affected.

Once again, we are very sorry for the inconvenience.

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