All posts by Kate

Announcing Call Queueing

We are happy to announce the arrival of the call queueing functionality to Gruveo. It has been one of our most-requested features for a long time, and now it’s available at no additional cost to all team-enabled Gruveo accounts.

What Is Call Queueing?

Call queueing puts your callers in a waiting queue until the next representative becomes available to answer the call. Before today’s update, a customer calling your Gruveo link would get a “User unavailable” message if all of your operators were busy with other calls. Not anymore!

Customers calling your Gruveo link are now placed in a queue to wait until the next representative becomes available.

The caller gets shown their position in the queue, updated in real time. If they decide not to wait and hang up, they will still be invited to leave you a message (requires the Text Mail feature to be enabled in your account). Likewise, your operators get to see the number of callers currently in the queue.

Do I Need to Enable Call Queueing in My Account?

Call queueing is automatically available to all team-enabled Gruveo accounts. To check if your account is team-enabled, do the following:

  1. Log into your account on www.gruveo.com
  2. Click your name in the upper right corner, then Settings
  3. Check if there is the “Users” item in the menu to the left. If it is, then your account is team-enabled and call queueing will work for you.

If your Gruveo account is not team-enabled, please get in touch so we can help you with the upgrade.

We are super excited to be launching this new feature and can’t wait to hear your feedback!

Case Study: Increasing Legal Access to Rural Communities in South Carolina with Gruveo

We’re really honored to be a part of the “Reaching Rural” project with The South Carolina Victim Assistance Network to increase legal access to the rural community in South Carolina.

The South Carolina Victim Assistance Network is a non-profit that advocates for all crime victims and those who serve them to ensure they have the help and resources they need. We jumped on a call with Katie Coleman, an attorney at SCVAN to learn more about how they are using Gruveo to provide legal services to crime victims in South Carolina.

“It helps us increase legal access in a simple, safe, and effective way. We really love Gruveo and think it is a phenomenal product.”

​- Katie Coleman, Attorney at SCVAN

Read the full case study here.

A Gruveo Guide: Video Conferencing Made Simple for the Modern Era – Free Download

The adoption of video conferencing continues to expand globally. As more businesses are using video to communicate with their customers remotely and realizing the importance of improving their customer experience, it is more critical than ever for video communication to be as simple as possible. This is why more and more teams today are choosing Gruveo so that callers do not need to download or install any application to connect instantaneously.

We talked to our customers to learn about their experiences and more importantly, how Gruveo has helped them in the day-to-day workflow and customer experience in terms of simplifying video meetings.

To learn more about how one-click connect can enhance your caller experience in this modern era, check out this guide from Gruveo.



Case Study: Modernizing Legal Services Remotely with QCI Law

Queen City Immigration Law is a law firm in Charlotte, NC that focuses on immigration law in the United States. We jumped on a call with Dinh Tran, founding attorney at QCI Law, to learn about how his firm is using Gruveo to provide remote legal services outside of Charlotte, NC.

“The fact that our client does not have to download anything is why we love Gruveo.”
– Dinh, Founding Partner of QCI Law

Read the full case study here.

Case Study: Providing a Video Chat Service for Students with Gruveo

italy-made-easy-gruveo

Italy Made Easy specializes in teaching English speakers to learn, practice and master the Italian language. We jumped on a call with Manu, founder of Italy Made Easy, to learn how using Gruveo has enabled Italy Made Easy to expand its service offerings to deliver lessons to their students.

“Our students can jump on a call with Gruveo immediately and start their video sessions with us.”
– Manu, Founder of Italy Made Easy

Read the full case study here.